Report & Sketch Order Terms

Last updated September 7, 2026

These terms apply to roof measurement reports and ESX sketch files ordered through RoofStruct. They add to the Terms of Service, which still govern your account, billing and everything else you do on the platform. For an order, these terms come first.

1. Delivery

Reports are prepared by our team seven days a week (Eastern Time). They are delivered within 4 hours; turnaround may vary with request volume and complexity. We'll email you the moment your report is ready.

The window starts when your paid order reaches our team. If we need something from you before the roof can be measured, for example when the roof boundary is unclear or the pin does not match the address, we ask from the order page, and the window restarts once you respond.

The delivery window is a service target. If we miss it, we tell you, and the accuracy guarantee below applies in full.

2. What a report contains

Every roof measurement report is measured by a RoofStruct technician from high-resolution satellite imagery and reviewed by a second technician before delivery. It includes:

  • The roof outline with every facet, its area and its pitch
  • Every edge length on a labeled schematic: ridges, hips, valleys, rakes and eaves
  • A waste analysis and a material takeoff
  • An interactive report page in your dashboard
  • PDF, XLSX, CSV, JSON and DXF files

The waste analysis, the material takeoff and every file format are included in the price. There are no rush fees.

3. ESX sketch files

Sketch geometry only — roof outline, facets, pitches and edge lengths. No line items, pricing or supplement: those come from your own Xactimate® price list and macros when you open the file.

An ESX file contains no prices, no line items, no labour or material costs and no estimate of any kind. It is a drawing that your own estimating software prices with your own price list. You need your own Xactimate® licence to open it. We also deliver a printable PDF of the sketch.

RoofStruct is an independent service and is not affiliated with or endorsed by Verisk Analytics, Inc., the maker of Xactimate®.

4. Accuracy guarantee

If the measurement is wrong, we correct it or refund it, your choice, within 30 days. Tell us from the order page or through Support in your dashboard, and say what is wrong. The Terms of Service describe what a measurement made from aerial imagery can and cannot show.

A correction is delivered as an update to the same order.

5. Questions

For anything about an order, use Support in your dashboard. For anything about these terms, write to legal@roofstruct.com.